Frequently Asked Questions
Expert advice on gear, shipping, and performance apparel.
How do I care for my Helly Tech® waterproof gear?
To maintain performance, machine wash on a warm cycle with a technical cleanser and tumble dry on medium heat to reactivate the Durable Water Repellent (DWR) treatment.
What is your return policy for online orders?
We offer a 30-day return window for all items purchased through our online store, provided they are in original condition with tags attached.
How can I track my shipment?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Does Helly Hansen offer a warranty on its products?
Yes, we provide a limited lifetime warranty against defects in materials and workmanship for the expected lifetime of the product.
How do I find the right size for professional gear?
Please refer to our comprehensive Size Guide located on each product page, which includes measurements for chest, waist, and inseam to ensure a professional fit.
Do you ship internationally?
We currently ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and selected shipping method.